Frequently Asked
Questions at ep92

ep92 requires a valid government-issued identity document for KYC verification. A Pakistani CNIC (Computerised National Identity Card) is the standard accepted document. You may also be asked to provide proof of address or a selfie holding your CNIC. Verification is mandatory before withdrawals are processed.

Yes. ep92 is strictly an adults-only platform. You must be at least 18 years of age, or the higher minimum age required by the applicable license jurisdiction, to register and play. Age is verified during the KYC process. Accounts found to belong to underage users are closed immediately and any balances are handled in accordance with our Terms & Conditions.

No. Each person is permitted to hold only one active ep92 account. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances. If you have accidentally created a duplicate, contact support immediately via live chat.

Click the Forgot Password link on the login screen and enter your registered email address. You will receive a password reset link valid for a limited time. If you no longer have access to your registered email address, contact our 24/7 live chat support team for identity-verified account recovery assistance.

ep92 supports a range of payment options suited to Pakistani players. Available methods may include bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah, as well as digital wallet and mobile money options familiar to users across Karachi, Lahore, Islamabad and beyond. The full list of currently active methods is displayed in your account cashier. Payment provider names are displayed for reference only and do not imply endorsement or guaranteed availability.

Minimum deposit amounts vary by payment method and are displayed in PKR in your account cashier at the time of deposit. Minimums are set to ensure transactions process cleanly through each payment channel. Check the cashier for the current figure applicable to your chosen method, as these may be updated periodically.

Withdrawal processing times depend on the method selected and whether your account is fully KYC-verified. Bank transfers to accounts at HBL, UBL, Meezan Bank or Bank Alfalah typically process within one to three business days after ep92 approves the request. Unverified accounts cannot process withdrawals. Processing times during high-volume periods may be longer than usual.

ep92 does not charge its own platform fee on standard deposits or withdrawals. However, your bank or payment provider may apply their own transaction charges, which are entirely outside ep92's control. Always check with your bank or wallet provider for applicable fees before initiating a transaction to avoid unexpected deductions.

Common reasons include incomplete KYC verification, outstanding wagering requirements on an active bonus, a mismatch between the account name and the bank account holder name, or a pending security review. Log in to your account and check the withdrawal status in your transaction history, or contact live chat support directly for a specific explanation and next steps.

ep92 covers a wide range of sports markets including Pakistan cricket, PSL T20 fixtures, ICC tournaments, international and club football, UFC and combat sports, kabaddi, tennis and basketball. Live in-play betting is available on major matches. Market availability varies by fixture and may change without notice — check the live sportsbook for current listings.

Yes. ep92 provides live in-play betting on cricket, including Pakistan international matches, PSL T20 games and ICC tournament fixtures. In-play odds update in real time based on match events. Note that in-play markets can be suspended temporarily during key moments such as wickets, over changes or DRS reviews — this is normal and markets typically reopen shortly after.

ep92's live casino section features real-time table games streamed with live dealers, including baccarat, roulette, blackjack and various game-show style titles. Games are available around the clock and are accessible directly from your account dashboard. Minimum and maximum bet limits vary by table and are clearly displayed before you join a seat.

ep92 displays odds in decimal format by default. A decimal odd of 2.50 means a PKR 1,000 bet returns PKR 2,500 in total (PKR 1,500 profit plus your original stake). You can switch between decimal and fractional formats in your account settings. Odds reflect the probability of an outcome and include the platform's built-in margin.

Yes. ep92 supports accumulator bets that combine multiple selections into a single wager. All selections must win for the accumulator to pay out. Each leg multiplies the odds of the next, which increases potential returns but also significantly increases risk. Maximum accumulator limits and permitted markets are outlined in the Terms and Conditions.

ep92 offers a welcome bonus for new players on their first deposit. The exact bonus percentage, maximum PKR amount and qualifying deposit threshold are displayed on the Promotions page within your account. Bonus terms including wagering requirements and eligible games apply — always read the full promotion terms before claiming any offer.

A wagering requirement specifies how many times a bonus amount must be turned over in qualifying bets before any winnings derived from it can be withdrawn. For example, a PKR 5,000 bonus with a 20x requirement means you need to place PKR 100,000 in total qualifying bets before that bonus converts to withdrawable funds. Full details appear in each promotion's specific terms.

Yes. All ep92 bonuses carry an expiry date by which the wagering requirements must be completed. If the requirements are not met within the specified period, the bonus and any associated winnings are forfeited. The expiry date and remaining time for each active bonus are visible in your account's Bonus section so you can track your progress.

Yes. You can manage your marketing and promotional communication preferences from your account settings. If you prefer not to receive bonus offers — for example, as part of a personal responsible gambling commitment — you can disable promotional emails and notifications at any time. Players who have activated self-exclusion are automatically removed from all marketing lists.

Log in and navigate to Account Settings, then select Responsible Gambling. From there you can set daily, weekly or monthly deposit limits and loss limits in PKR. Reductions take effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period to prevent impulsive decisions during active play sessions.

Self-exclusion is a voluntary measure that closes your account and blocks you from re-registering for a chosen period — minimum six months, up to permanent exclusion. To activate it, go to Account Settings, select Responsible Gambling and choose Self-Exclusion. The restriction takes effect immediately and cannot be reversed before the minimum period expires. For more detail, visit our Responsible Gambling page.

ep92 uses industry-standard TLS encryption to protect data in transit and stores sensitive information using secure, access-controlled infrastructure. Payment details are handled through certified payment processors. Full details of how your data is collected, stored and used are set out in our Privacy Policy.

Change your password immediately using the Account Settings page, then contact ep92 support via 24/7 live chat. Our security team can place a temporary hold on your account while the activity is investigated. We recommend enabling any two-factor or additional verification options available in your account security settings as a preventative measure.

The fastest way to reach ep92 support is via the 24/7 live chat available from your account dashboard. You can also email the support team at [email protected] — responses are typically sent within 24 hours. Urdu-language support is available on request for players who prefer to communicate in Urdu.